Refund policy

1. Undelivered & Return to Origin (RTO) Orders

If a courier company is unable to deliver a package, it gets marked as "Undelivered" or "RTO" and is automatically sent back to Qikink’s default warehouse address in Coimbatore, Tamil Nadu.

  • Common Reasons for RTO: Incomplete/wrong address, incorrect pin code, customer uncontactable, COD amount not ready, door closed, or customer refusing delivery.

  • Important Catch: If a pin code becomes unserviceable after you place the order, Qikink is not responsible for the RTO, and no refunds are processed. Custom return addresses are not supported by the couriers.

2. How to Handle and Reship Returned Items

When an item is returned, you don't have to print a new one if you get a matching order later. You can reuse that inventory.

  • Storage Window: Qikink holds returned orders in their warehouse for 100 days from the return date. Within this timeframe, you can choose to reship it to a new customer address or ship it back to yourself. After 100 days, unclaimed items are permanently discarded.

  • Reshipping Costs:

    • Handling Fee: ₹20 + 18% GST per product.

    • Shipping Fee: Standard cost based on your chosen shipping mode.

  • How to Reship: You can either manually trigger it under the Returns Tab on your Qikink Dashboard (by creating a new order from the returned pool) or create a standard manual/store order. If the product matches perfectly, Qikink's system automatically pulls it from your available returns.

3. Damaged, Defective, or Misprinted Items

Because things occasionally go wrong during manufacturing or transit, Qikink provides replacements or credits under specific conditions:

  • The Rule: You must submit a replacement/refund request within 7 days of delivery. Requests made after 7 days will require you to pay reprinting charges.

  • Mandatory Proof: You must provide an unboxing video, along with photos of the damaged product and original packaging. Without an unboxing video to verify the cause, Qikink will not issue a refund or replacement.

  • Resolution Time: Once approved, store credits are applied to your dashboard within 2–3 days. If you prefer a replacement, the new item is printed and shipped out within 2–3 days.

4. Size Issues and Exchanges

  • Customer Errors: If your customer ordered the wrong size or simply wants an exchange for a non-defective item, Qikink does not cover it. You must place a brand-new order at your own expense.

  • Sizing Tolerances: Apparel items have a standard manufacturing measurement tolerance of ±0.5 inches. Differences within this range are considered normal and are not eligible for free returns or refunds.

5. Lost Shipments & Delays

  • Lost in Transit: Qikink will issue a full refund as soon as the shipping courier officially updates the status to "Lost."

  • Severe Shipping Delays: If a courier fails to attempt delivery within a specific window, you can choose to either have Qikink reprint and reship the item for free, or get a full refund.

    • Air Shipping Window: 15 days without a delivery attempt.

    • Surface Shipping Window: 20 days without a delivery attempt.

6. Fine Print to Keep in Mind

  • Color Differences: Direct-to-Garment (DTG) printing colors may vary slightly from your digital mockups. Qikink suggests ordering test swatches first, as slight color variations do not qualify for refunds.

  • Careless Unboxing: Remind your customers to be careful when opening packages. If an item is accidentally slashed with scissors or a knife during unboxing, it won’t be refunded or replaced unless the unboxing video clearly proves otherwise.

  • Damaged Outer Packaging: Tell your customers that if a package arrives looking visibly smashed or torn open, they should have the courier note the damage in the delivery remarks before signing for it.